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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joseph Higby Hilario

Joseph Higby Hilario

February 12, 2025

5  out of  5
rating by Joseph Higby Hilario
"Talking with channing is like a breathe of fresh air but filled with laughter. Knowledgeable and considerate, if he doesn’t know something he’ll try to figure it out which brings the authenticity of this company alive. I loved talking with him through the process and feel heard in every conversation."
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Wyatt Bell

February 6, 2025

5  out of  5
rating by Wyatt Bell
"Great people and even greater coverage! I have been in good hands being insured with State Farm!!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you feel well taken care of with State Farm. Our team is dedicated to providing the best coverage and support for our clients, and it’s wonderful to know that you’re satisfied with your experience. If you ever need anything or have questions, don’t hesitate to reach out. We’re here for you!"
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Warren Behlau

February 5, 2025

5  out of  5
rating by Warren Behlau
"Brett and staff are very responsive, knowledgeable, and helpful. I switched from an agent that was not helpful several years back and I’ve been happy working with this team ever since."
We responded:
"Thank you Mr. Behlau! We appreciate the opportunity to work with you and I hope you're having a great start to 2025!"
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Holy Ghost 818

February 5, 2025

5  out of  5
rating by Holy Ghost 818
"Great office! Always very helpful!"
We responded:
"Thank you for taking the time to give us a review, we appreciate it!"
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Ismael Teron

February 5, 2025

5  out of  5
rating by Ismael Teron
"Alex and Brett at State Farm provide exceptional service! They are knowledgeable, professional, and always go above and beyond to make sure I have the best coverage for my needs. Their responsiveness and willingness to help set them apart from other agents. I highly recommend them to anyone looking for reliable and friendly insurance service. Thank you, Alex and Brett, for your outstanding support!"
We responded:
"Thank you Ismael! We pride ourselves on being available and quick to help with whatever we can, thank you for your review and feedback."
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John Watkins

February 4, 2025

5  out of  5
rating by John Watkins
"Great agent"
We responded:
"Thank you John!"
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Chris Reed

February 4, 2025

5  out of  5
rating by Chris Reed
"The whole staff is a blessing to deal with. They are always helpful anytime I’ve had issues or claims."
We responded:
"We appreciate it Chris, thank you!"
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Moises Feliciano

February 4, 2025

5  out of  5
rating by Moises Feliciano
"Great agent and really helped with all of our insurance needs."
We responded:
"Thank you Moises!"
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Brian R.

February 4, 2025

5  out of  5
rating by Brian R.
"Denice was amazingly helpful today. Belinda is always a pleasure to speak with as well. They are always kind, helpful, and knowledgeable when we speak with them. We are very happy now that Brett Smalley is at this office. Home and Health!!!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Denice and Belinda were able to assist you effectively. Our team is dedicated to providing kind and knowledgeable service, and it’s great to know that their efforts made a positive impact on your experience. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Thank you!"
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Scott Rowe

January 27, 2025

5  out of  5
rating by Scott Rowe
"Always goes above and beyond to help with all insurance needs."
We responded:
"Thank you Scott!"
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David Harris

January 25, 2025

5  out of  5
rating by David Harris
"We have had a great experience working with Brett’s agency so far. Sue Owens helped us save on both auto and homeowners."
We responded:
"Thank you!"
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Andreanna Morgan

January 20, 2025

5  out of  5
rating by Andreanna Morgan
"Doubled my coverage for the same amount I was already paying before with GEICO."
We responded:
"Thank you!"
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Mary Jo Baird

November 18, 2024

5  out of  5
rating by Mary Jo Baird
"Do not trust them had me cancel my car and home owners now they will not cover me and now I can't get insurance"
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Misty Connelly

September 5, 2024

5  out of  5
rating by Misty Connelly
"I have been using State Farm for our home and car coverage for over 30 years. I LOVE the quality of the service and the amazing employees at Brett Smalley’s office (special shoutout to Denice!). Whether changing coverage or filing a claim, all our experiences have been so easy! Thank you very much!!!!"
We responded:
"Thank you Misty!"
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Channing Huskey

August 29, 2024

5  out of  5
rating by Channing Huskey
"Great Office! Alex really helped explain my coverages and made switching a no brainer!"
We responded:
"Thank you!"
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Thomas Atkisson

February 27, 2024

5  out of  5
rating by Thomas Atkisson
"The representative I dealt with, Alex Shuford, absolutely exceeded my expectations and I am beyond grateful for his help and consideration with everything related to my insurance policy! Thanks!!"
We responded:
"Thank you for your review and we appreciate the opportunity to work with you!"
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Whitney Burt

February 26, 2024

5  out of  5
rating by Whitney Burt
"We got home, life and auto insurance through them today with Denise and they were great! Highly recommend. So easy to deal with."
We responded:
"Thank you for your review and we look forward to working with you!"
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Angie Neighbors

January 5, 2024

5  out of  5
rating by Angie Neighbors
"I am very thankful for Brett Smalley's office staff - they are always ready to assist us when needed!"
We responded:
"Thank you Angie! We appreciate you and thank you for the review!"
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Camilla Clem

December 26, 2023

5  out of  5
rating by Camilla Clem
"Very professional & friendly. Always answers or calls back quickly. Plus went out of there way to show me how to save money on car insurance. I would highly recommend. Thank you camilla ellis"
We responded:
"Thank you Camilla!"
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Clare Wilson

September 13, 2023

5  out of  5
rating by Clare Wilson
"Great Customer Service!"
We responded:
"Thank you!"
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brittany Gates

September 1, 2023

1  out of  5
rating by brittany Gates
"I had texted and spoken with Alex after struggling to find insurance. My car is a high theft risk and I was having trouble getting insurance in TN. A friend recommended Alex. He told me the numbers were astronomical for monthly quotes and was still working on it. I had information from the previous company stating accidents listed on me were not my fault, which he requested I get. After reaching out 3 times asking where I could send the paper work and also if he couldn’t help me I understood just to let me know so I could move on to another company. He never responded. I find this to be very unprofessional and I would not recommend him to anyone."
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tommy hartley

July 13, 2023

2  out of  5
rating by tommy hartley
"I'm going to have to check into this homeowners insurance scam. I pay every month, then get robbed and find out I have a $500 deductible, So I will have to pay $500 to get $600 worth of stuff back . + keep making payments... IDK, dose that seem right?? I probably need to check on my car and motorcycle insurance?"
We responded:
"Hey Tommy, I’m sorry to hear about your situation and that you were unhappy to find out about your $500 deductible and its application. All renters policies will have a deductible and $500 is our lowest option, so we have had that set up for you at the best coverage allotment for several years. We’re always happy to talk with you by phone or at the office too. Thanks!"
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NancyMac

June 15, 2023

5  out of  5
rating by NancyMac
"Great people. Wonderful service"
We responded:
"Thank you!"
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Casi C.

June 12, 2023

5  out of  5
rating by Casi C.
"Alex got me setup with auto insurance it was fast and painless! State Farm has great rates and coverage! Thank you Alex for helping me understand what all State Farm has to offer with Auto Insurance!"
We responded:
"Thank you Casi!"
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Scott Combs

May 25, 2023

5  out of  5
rating by Scott Combs
"The wonderful people here are always pleasant and welcoming to answer any and all questions that you may have and will do the best for you like you are the only customer they have it always feels like you are top priority and that is why I continue to use them"
We responded:
"Thank you Scott, we appreciate the awesome feedback. Have a great day!"