State Farm® Insurance Agent Brett Smalley
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Misty Connelly
September 5, 2024
"I have been using State Farm for our home and car coverage for over 30 years. I LOVE the quality of the service and the amazing employees at Brett Smalley’s office (special shoutout to Denice!). Whether changing coverage or filing a claim, all our experiences have been so easy! Thank you very much!!!!"
Channing Huskey
August 29, 2024
"Great Office! Alex really helped explain my coverages and made switching a no brainer!"
Thomas Atkisson
February 27, 2024
"The representative I dealt with, Alex Shuford, absolutely exceeded my expectations and I am beyond grateful for his help and consideration with everything related to my insurance policy! Thanks!!"
"Thank you for your review and we appreciate the opportunity to work with you!"
Whitney Burt
February 26, 2024
"We got home, life and auto insurance through them today with Denise and they were great! Highly recommend. So easy to deal with."
"Thank you for your review and we look forward to working with you!"
Angie Neighbors
January 5, 2024
"I am very thankful for Brett Smalley's office staff - they are always ready to assist us when needed!"
"Thank you Angie! We appreciate you and thank you for the review!"
Camilla Clem
December 26, 2023
"Very professional & friendly. Always answers or calls back quickly. Plus went out of there way to show me how to save money on car insurance. I would highly recommend. Thank you camilla ellis"
"Thank you Camilla!"
Clare Wilson
September 13, 2023
"Great Customer Service!"
"Thank you!"
brittany Gates
September 1, 2023
"I had texted and spoken with Alex after struggling to find insurance. My car is a high theft risk and I was having trouble getting insurance in TN. A friend recommended Alex. He told me the numbers were astronomical for monthly quotes and was still working on it. I had information from the previous company stating accidents listed on me were not my fault, which he requested I get. After reaching out 3 times asking where I could send the paper work and also if he couldn’t help me I understood just to let me know so I could move on to another company. He never responded. I find this to be very unprofessional and I would not recommend him to anyone."
tommy hartley
July 13, 2023
"I'm going to have to check into this homeowners insurance scam. I pay every month, then get robbed and find out I have a $500 deductible, So I will have to pay $500 to get $600 worth of stuff back . + keep making payments... IDK, dose that seem right?? I probably need to check on my car and motorcycle insurance?"
"Hey Tommy, I’m sorry to hear about your situation and that you were unhappy to find out about your $500 deductible and its application. All renters policies will have a deductible and $500 is our lowest option, so we have had that set up for you at the best coverage allotment for several years. We’re always happy to talk with you by phone or at the office too. Thanks!"
NancyMac
June 15, 2023
"Great people. Wonderful service"
"Thank you!"
Casi C.
June 12, 2023
"Alex got me setup with auto insurance it was fast and painless! State Farm has great rates and coverage! Thank you Alex for helping me understand what all State Farm has to offer with Auto Insurance!"
"Thank you Casi!"
Scott Combs
May 25, 2023
"The wonderful people here are always pleasant and welcoming to answer any and all questions that you may have and will do the best for you like you are the only customer they have it always feels like you are top priority and that is why I continue to use them"
"Thank you Scott, we appreciate the awesome feedback. Have a great day!"
Dameon Shelby
March 3, 2023
"Called today for some help with getting a vehicle financed and Denice hit a grand slam with helping me. She truly is a rock star and deserves praise. Thank you all for always helping me and my family!!!!"
"Thank you for the review and we appreciate you!"
Thomas Wood
February 15, 2023
"They do a great job with all of our insurance."
"Thanks Thomas! We appreciate you guys. "
Gudrun Miller
January 23, 2023
"Could not have been better . My agent listen intensely to what I was saying. Then proposed a plan that was perfect for both the value of my property and my budget. Thanks."
"Thank you for your review and we appreciate your business! Have a great 2023!"
Denice Rowe
May 2, 2022
"Great team! Always client focused. Highly recommended."
"Thank you Denice!"
Walter Mahla
April 23, 2022
"Great State Farm agency. Highly recommended."
"Thank you for your review!"
Nina Essex
April 8, 2022
"Highly recommend this office! I am very appreciative of how Alex and his team are always staying on top of the best coverage for my home and autos. They are always looking out for the best coverage we can get at the best price. Not to mention, how impressed I am with the turn around time for return calls or emails. He is always available for you and appreciates your time as well. So glad I switched to his office, I have never felt so comfortable with an insurance agent as I do with this one. HIGHLY PROFICIENT, HIGHLY MOTIVATED AND HIGHLY QUALIFIED with customer satisfaction and support!"
"Thank you, we appreciate you!"
Hunter Lewis
August 3, 2021
"The best insurance agency I’ve ever dealt with. Always kind and extremely helpful with all of my insurance needs from small business, to renters, to vehicle."
"Thank you for the review Hunter, we appreciate you!"
Randy Newsom
August 2, 2021
"Can't ask for a better insurance agent."
"Thank you Randy, we appreciate you!"
pete rossi
February 2, 2021
"Very friendly and helpful staff!"
Tiffany Green
January 26, 2021
"I just bought car insurance and I still have a smile on my face, who else can say that? They are personal, while being professional and they saved me money! I love that I can call and ask questions and get answers from a real person and not a machine. And calling them is much better than trying to figure it out yourself online...trust me on this! Thanks again Alex!"
"Thank you for the review and allowing us to take care of you!"
steve cummings
October 31, 2019
"I have been a client with this agent for several years and I must tell that I have never in my years been so well served by a insurance agent or provider. Brett,Anthony and Heather are the most polite and caring. I recently had a claim on my favorite sports sedan due to a inconsiderate driver that I had to avoid and damaged my car. These people here helped me get my car repaired to just like it never happened with easy claims and advise. My car is as good as new and no rate increase on my insurance. I have recommended this company and this agent to many people for I have great confidence they are the best I that have served me. Ps. I drive a turbo sports sedan and I am picky to no end."
"Thank you Steve. We appreciate your review and your business!"
Jeff Miller
May 22, 2019
"Very quick response whenever you have a question or concern. Brett and his team take the time to understand your individual situation and make personalized recommendations."
"Thank you Jeff, we appreciate your family letting us take care of you!"
Logan Shuford
April 2, 2019
"Brett’s office has really made an impact on me. They helped me save some money but also were able to increase my coverage on my car insurance. My wife and I were also able to get all of our life insurance questions answered by their knowledgeable staff! I give Brett Smalley State Farm an A+!"
"Thanks Logan!"